Refund & Cancellation Policy

Last updated: October 2026

1. Free Plan

The Free plan (50 credits per rolling 24-hour window) requires no payment, so no refund applies to it.

2. Paid Plan Refund Window

If you are not satisfied with a paid plan (Starter, Pro, Business, or Agency), you may request a full refund within 7 days of your initial charge, provided that less than 10% of the purchased credits have been used. To request a refund, email support@mailbouncepro.com with your registered account email and the reason for the refund request.

3. What's Not Covered

• Refund requests made after the 7-day window from the initial charge
• Refund requests where more than 10% of the purchased credits have been used
• Repeated refund requests from the same customer

4. Processing Time

Approved refunds are processed within 5-7 business days back to the original payment method used at checkout via Razorpay.

5. Contact

For any billing, refund, or cancellation questions, contact us at:
📧 support@mailbouncepro.com